OUR GOAL
Our objective is to resolve any genuine cleaning concerns as quickly and efficiently as possible.
TO BE ELIGIBLE FOR A NO EXTRA COST RE-CLEAN YOU MUST PROVIDE:
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IMAGE/S
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LIST
SIMPLY TEXT MESSAGE THIS INFORMATION TO YOUR CLEANING TECHNICIAN
What happens if the property manager identifies further cleaning is required?
At Alfred’s End of Lease Cleaning, we stand behind our work and are happy to return if further cleaning is genuinely required under our Bond Back Guarantee.
To assess any outstanding cleaning items, we require:
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A list of the items requiring further cleaning; and
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Clear photos of each outstanding item.
This allows us to:
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Confirm the areas requiring attention.
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Determine whether the issue relates to cleaning or permanent wear, staining, calcium deposits, mineral deposits, mould damage or deterioration.
We do not review outgoing condition reports or entry/exit reports to identify outstanding cleaning items.
These reports are often more than 100 pages long, contain historical information, photographs taken before the tenancy, and notes unrelated to cleaning. Reviewing these reports significantly delays the re-clean process and increases the risk of overlooking the specific items requiring attention.
Providing a clear list and supporting photos is the quickest and most efficient way for us to arrange your complimentary re-clean.
Why don’t you review the outgoing condition report?
Outgoing condition reports are inspection documents prepared by the property manager.
They are not designed to function as a cleaning checklist.
Many reports include:
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hundreds of photographs
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maintenance issues
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fair wear and tear
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pre-existing damage
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comments unrelated to cleaning
To ensure nothing is missed, we require the property manager to identify the specific cleaning items that require further attention together with clear photographs.
This enables us to resolve any genuine cleaning issues much faster.
What happens after I send the images and list?
Once we receive:
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a list of the outstanding cleaning items; and
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clear photographs,
our team will review the information and arrange a reclean if required.
In most cases, we will return within 1–3 business days.
While we always try to assist as quickly as possible, we cannot guarantee same-day or next-day attendance.
We appreciate your patience and will organise the earliest available appointment.
What if the issue is not related to cleaning?
Occasionally, inspection reports identify issues that cannot be resolved by cleaning, including:
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stickers/adhesives
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calcium deposits
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hard water staining
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mineral build-up
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permanent discolouration
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damaged surfaces
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mould and/or mould damage
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paint deterioration
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general wear and tear
Where appropriate, we may advise that these issues require repair, restoration or replacement rather than additional cleaning.