Question 1

Why book us?

Accepted Answer

Founded by a Real Estate Agent, we aim to get it right the first time, every time.

We only SPECIALISE in end of lease cleaning which means our staff are highly skilled and experienced.

Yes, most of our competitors “guarantee” the bond…. that’s even if they go collect the keys.

But don’t you want to get it right the first time and not hear from the property manager?

That's what we aim for every job, a flawless outgoing condition report.

Question 2

Why is ALFRED’S CLEANING so experienced?

Accepted Answer

ALFREDS’ founder Michael is a lawyer and licensed real estate agent.He knows the requirements of an outgoing condition report because he completes them.All the staff are trained and guided by him.

Question 3

What happens if the agent is not satisfied with the end of lease clean?

Accepted Answer

We will go collect they keys and re-attend at no extra cost.

Please note the request must be reasonable eg missed window track, obvious negligent cleaning.

We have outlined some examples of requests from agents which are unreasonable:

-       permanent mould in silicon grout
-       permanent stains on carpets
-       permanent rust marks on balconies
-       oxidised oven racks

We do not give a no-cost return guarantee to the following agencies:

Silver Bullet 
McGrath Coogee
Sydney Cove

These agencies are the most unethical and unfair agencies that we have come across, we are happy to complete an end of lease clean if they do manage your property; but we will not return at no extra cost due to how unreasonable they can be to the tenant each and every time a vacate occurs.

Question 4

But wait, there’s cheaper guys out there why should I book with you?

Accepted Answer

As the old saying goes, you get what you pay for.

The “cheap guys” will be inexperienced, under staffed and won’t come with proper equipment.

They generally have poor communication and are not punctual.

It takes a lot of training to be able to properly complete an end of lease clean.

It also takes a lot of purchasing of high-quality cleaning items (Bam Bleach, Gumption, Windex, Dishwashing Liquid, sponges etc etc) - the cheap guys will rock up with a mop and bucket.

Question 5

Do you remove mould?

Accepted Answer

Mould is very stubborn and consequently this is not part of our scope of works but can be attempted for additional prices.
 
Real estate agents are very sneaky when attempting to have tenants remove mould.
 
IT IS NOT THE TENANTS RESPONSIBILITY TO REMOVE MOULD.
 
The NSW Civil and Administration tribunal has awarded favourably towards the tenant in the previous cases:
 
Bunbury V Fletcher (2015)
 
Under Section 51, part 1)  A landlord must provide the residential premises in a reasonable state of cleanliness and fit for habitation by the tenant. 
 
If the property has mould issues "fit for habitation" is in doubt. It is not the tenants responsibility to clean the mould.
 
Under Section 52, part 3 of the Residential Tenancies Act 2010 (3)  A landlord must comply with the landlord’s statutory obligations relating to the health or safety of the residential premises. 
 
The mould may impact on the health and safety of yourself and landlords may also be in breach of Section 52, part 3 of the Residential Tenancies Act 2010

Question 6

Do you guarantee stain removal from carpets?

Accepted Answer

Unfortunately no, many stains are very stubborn and we do not guarantee stain removal from carpets.

Question 7

Do you guarantee removal from blacked out ring on stainless steel stove tops?

Accepted Answer

If you let grease accumulate on chrome rings on gas stove tops it can be almost impossible to remove completely.
 
When rings are blacked out from not being cleaned for many months we cannot guarantee the 100% removal of black marks.

Question 8

Do you remove sticky tape, stickers, paint and adhesive hooks?

Accepted Answer

No, we do not remove items like this. They can damage the surface they are stuck on and consequently we do not remove adhesive items such as sticky tape, stickers, paint and adhesive hooks.

Question 9

Can you guarantee rust mark removal or stains from organic material on balconies/outdoor areas?

Accepted Answer

No, we cannot guarantee rust mark removal or stains from organic material.
 
This is a job for a stone specialist and goes outside our scope of works.

Question 10

Is carpet steam cleaning included in your prices?

Accepted Answer

Any end of lease cleaning quotes do not include steam cleaning the carpets.
 
This is additional and you must expressly request a price for this.

Question 11

Do you guarantee baked in food on baking trays and on bottom of ovens?

Accepted Answer

If you let baked in food accumulate over many months and the oven is in use often, baked in black food is notoriously difficult to remove completely.
 
We will chemically clean it twice and use a vigrous scouring technique. After this process if there is some remaining food, it is permananent, and consquequently outside the scope of works as it will take many hours with a little metal file tool to chip away at it.
 
As such, the removal of baked in food cannot be guaranteed for a no cost return.

Question 12

Do you guarantee pet hair removal from carpets?

Accepted Answer

No, many carpets allow cat and dog hair to become entrapped in the fiber. Although, we have a 2,000 watt commercial vacuum and a power steam cleaning extraction system we cannot guarantee 100% removal of cat and dog hair from carpets.

Question 13

Do you guarantee bond release for hanging vertical blinds?

Accepted Answer

Due to the amount of individual slats, perforated surfaces and prone to mould-issues and food splatter we DO NOT guarantee bond release nor are responsible for the cleanliness of hanging vertical blinds.

Question 14

Do you guarantee removal of calcification below the water line of toilet bowls?

Accepted Answer

No, calcification below the water line is from the plumbing system and consequently this is a plumbing issue. Hydrochloride acid will remove this, however it is a very dangerous product we do not carry, nor are obligated too.

Question 15

Do you guarantee limescale build up on old shower glass?

Accepted Answer

No, this build up is sometimes permanent. We use bleach and gumption on shower glass. Hydrochloride acid will remove this, however it is a very dangerous product we do not carry, nor are obligated too.

Question 16

Do you remove rubbish?

Accepted Answer

No, this is not part of scope.
We need to focus on what we do best, end of lease cleaning.
Please ensure properties are completely empty of all items.

Question 17

Do you guarantee removal of pet odours?

Accepted Answer

No, some pet odours become permanently trapped in carpet fibres.
We do not guarantee removal of pet odours.

FAQ